Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your email address, name, and organization details. This information is necessary to provide our services and identify your account.

Service Data

We collect information you provide while using PipePilot, including job descriptions, customer information, quotes, and other business data you enter into our system. This data is necessary to provide our core functionality.

Usage Information

We collect information about how you use our service, including log data, device information, and usage patterns. This helps us improve our service and ensure security.

2. How We Use Your Information

• Provide and maintain our plumbing management services
• Generate AI-powered quotes and recommendations
• Send service-related communications and updates
• Process payments and manage subscriptions
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party providers (like payment processors, email services, and AI providers) who help us operate our service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Monitoring for suspicious activities

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data
• Restrict or object to certain processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at privacy@pipepilot.com.

7. Cookies and Tracking

We use cookies and similar technologies to provide functionality, analyze usage, and improve your experience. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service integrates with third-party providers including OpenAI for AI features, Stripe for payments, and SendGrid for email delivery. These services have their own privacy policies that govern their use of your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of PipePilot after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: